ITM 410 Chapter Notes - Chapter Chapter 10: Data Management, Sales Order, Voice Of The Customer

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 410
• Professor: Helen Chen

Document Summary

Week 5 | chapter 10 the order entry/sales (oe/s) process. Process definition and functions: the order entry/sales (oe/s) process is an interacting structure of people, equipment, activities and controls that is designed to achieve certain goals. In addition, others that are within a given organization, may benefit from the information generated by the oe/s process. 3: data maintenance must be performed to create a customer master record, including a credit limit, data maintenance must also be performed to create one or more inventory master records, including sales prices. In order to understand the relationship between the oe/s process and managerial decision making, you need to become familiar with the key players involved in the marketing function. In order for companies to respond to the increasing information demand, many organizations will expand the scope of their information systems to assist with decision making.