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Chapter 4

Chapter 4

7 Pages
135 Views

Department
Human Resources
Course Code
MHR 405
Professor
Louis Pike

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Chapter Four: Motivation at Work (pg96)
What is Motivation?
Motivation: is defined as the process of arousing and sustaining goal-directed behaviour.
oComes from Latin root word movere to move
oRequires 2 set of forces
Intrinsisic Motivation: persons internal drive to do something because of interest,
challenge, or personal satisfaction.
Extrinsic Motivation: motivation that comes from external forces such as pay,
tangible rewards, or promotion
oOverlap with concept of employee engagement: state of emotional and intellectual
involvement that employees have in their organization
Usually motivated and engaged, but not always
Can be engaged with company goal, but not motivated to do well at job
oDistinguishes Job satisfaction: a pleasurable or positive emotional state resulting from
The appraisal of ones job or job experiences.
What is the Relationship between Motivation and Performance?
Only 23% Canadians said engaged at work.
Cyber loafing: employees surfing on internet when they should be working.
2 Types of Motivation Theories
1.Need Theories of motivation
i.Maslows Hierarchy of Needs
Need hierarchy; people are motivated by five sets of needs
Physiological & Safety
Job Security > wages
Belongingness
Love, friendship, and community are targeted through company
activities
Esteem
www.notesolution.com
Praise, status symbols, recognition programs
West Jet smile program
Self-actualization: realization of ones full potential
Career development through challenging tasks, transfers, promotions
Progression Hypothesis: the lowest level of ungratified need motivates behaviour;
progression to next higher level of need as progression level is met.
Criticized b/c of artists’ passion has no need for financial security
ii.McGregors X-Y Theory (extend Maslows hierarchy of needs)
Theory X: a set of assumptions about how to manage individuals who are motivated
by lower-order needs
Managers with bias view employees as lazy by nature, lack ambition, dislike
responsibility, prefer to be led, naturally self-centered, resistant to change,
gullible, and not very birght
need to monitory lower-level emloyees
regard workers as oversized children
e.g. HSBC charge employees for personal phone calls from office
Theory Y: assume that employees are motivated by high-order needs
Managers with bias Y view employees as adults, naturally motivated,
potential for development, capacity for assumint responsibility, readiness to
pursue org goals.
Essential to arrange conditions and methods of operation
Assign challenging tasks, empower employees, provide praise and recognition
E.g. Ford Motor Company’s EI Employee Involvement program
iii.Alderfers ERG Theory (build on Maslows contributions)
(E) existence
Addressed by physiological and safe needs of relatedness
(R) relatedness
Addressed by needs for safety, belongingness and esteem
(G) growth
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Description
Chapter Four: Motivation at Work (pg96) What is Motivation? Motivation: is defined as the process of arousing and sustaining goal-directed behaviour. o Comes from Latin root word movere to move o Requires 2 set of forces Intrinsisic Motivation: persons internal drive to do something because of interest, challenge, or personal satisfaction. Extrinsic Motivation: motivation that comes from external forces such as pay, tangible rewards, or promotion o Overlap with concept of employee engagement: state of emotional and intellectual involvement that employees have in their organization Usually motivated and engaged, but not always Can be engaged with company goal, but not motivated to do well at job o Distinguishes Job satisfaction: a pleasurable or positive emotional state resulting from The appraisal of ones job or job experiences. What is the Relationship between Motivation and Performance? Only 23% Canadians said engaged at work. Cyber loafing: employees surfing on internet when they should be working. 2 Types of Motivation Theories 1. Need Theories of motivation i. Maslows Hierarchy of Needs Need hierarchy; people are motivated by five sets of needs Physiological & Safety Job Security > wages Belongingness Love, friendship, and community are targeted through company activities Esteem www.notesolution.com
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