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MHR 405 (330)
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Chapter 8

Chapter 8

12 Pages
93 Views

Department
Human Resources
Course Code
MHR 405
Professor
Louis Pike

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MHR_C8: Decision Making and Creative Problem Solving
G.A.P. Adventures (Great Adventure People) Canadian company whose innovations have changed how
people travel natural travel...
- classic example of creative entrepreneur who is not risk-averse and good at making individual decision
as well as involving his team in joint decision making.
Creativity at Work
Creativity: is the ability to discern new relationships, examine subjects from new perspectives
and to form new concepts from existing notions. (can be personality trait or an achievement)
Can be found, and required in all aspects of business and management
Individual and Org influences on creativity at work
oCognitive Processes, personality factors, and mental blocks
Intelligence, knowledge skills, and others
oEnvironmental variables
Cultural and socioeconomic factors
oPersonality variables
Motivation, confidence, and others...
Influences the amount of creativity that can flourish behaviour of leaders, how org is structured,
physical environment at company, the degree to which creativity is recognized and nurtured b y
culture of the org, and whether there are barriers to creativity such as internal politics or criticism
Cognitive Processes, Personality factors, and mental blocks
Divergent thinking: individuals ability to generate several potential solutions to a problem.
Associational abilities and use of imagery are associated with creativity.
Unconscious processes
oDreams (essential cognitive processes)
oPersonality factors
Intellectual and artistic values
Breadth of interests
High energy
Need for achievement
www.notesolution.com
Independence of judgement
Intuition
Self confidence
Creative self image
oOthers associated with creativity
Tolerance of ambiguity
Intrinsic motivation
Risk taking
Desire for recognition
People in good mood are more creative and successful at creative problem solving than those in
neutral mood.
Mental blocks diminish creativity; searching right answer and afraid to look
Creativity involves learning to open up mental blocks keeping us from generating creative
alternatives
Mental Blocks to Creativity
right answerFollowing the rules
Trying to be logicalAvoiding ambiguity
Striving for practicalityAfraid to look foolish
Avoiding problems outside
expertiseFearing failure
Believing were not creativeNot making play a part of work
Right brain vs. Left brain preferences
Right side creativity, intuition; what if
Left side logic, detail, planning; goals to complete tasks
Organizational Influences on Creativity
Organizational Facilitators of Creativity
Leadership; encourage norms associated with increased group innovation such as support for risk
taking, tolerance of mistake, teamwork, and speed of action.
Org structure; can facilitate innovation and creativity
Physical environment and communication;
Recognition
www.notesolution.com
Culture; allowing employees to fail, making work more fun, and providing creativity training also
facilitate creativity; exposing employees to new ideas;
Org barriers to creativity
Killers focus on how work is going to be evaluated, being watched while working, and competition
in win-lose situations
oPolitical problems, harsh criticism, destructive internal competition, avoidance of risk
oFour factors (study in 2003 pg 221)
Low commitment to org and system
Fear of change and criticism
Time and work pressure
Rigid rules and company style
Performance is highest when match between individual and org influences on creativity
Creativity can be trained
Four stages of the creative process
1.Preparation
Seeking out new experiences and opportunities to learn b/c creativity grows form base of
knowledge
2.Incubation
Individual engages in other pursuits while mind considers the problem and works on it
Process of reflective thought and is often conducted subconsciously
Making time for reflection supports creative process ideas best at night or waking up
3.Illumination
Occurs when individuals senses insight for solving problem aha experience
4.Verification
Conducted to determine whether solution or idea is valid
Individual Decision Making at Work (pg 222)
Managers 4 decision roles entrepreneurial, handling disturbance and conflict, negotiating, and
allocating resources
www.notesolution.com

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Description
MHR_C8: Decision Making and Creative Problem Solving G.A.P. Adventures (Great Adventure People) Canadian company whose innovations have changed how people travel natural travel... - classic example of creative entrepreneur who is not risk-averse and good at making individual decision as well as involving his team in joint decision making. Creativity at Work Creativity: is the ability to discern new relationships, examine subjects from new perspectives and to form new concepts from existing notions. (can be personality trait or an achievement) Can be found, and required in all aspects of business and management Individual and Org influences on creativity at work o Cognitive Processes, personality factors, and mental blocks Intelligence, knowledge skills, and others o Environmental variables Cultural and socioeconomic factors o Personality variables Motivation, confidence, and others... Influences the amount of creativity that can flourish behaviour of leaders, how org is structured, physical environment at company, the degree to which creativity is recognized and nurtured b y culture of the org, and whether there are barriers to creativity such as internal politics or criticism Cognitive Processes, Personality factors, and mental blocks Divergent thinking: individuals ability to generate several potential solutions to a problem. Associational abilities and use of imagery are associated with creativity. Unconscious processes o Dreams (essential cognitive processes) o Personality factors Intellectual and artistic values Breadth of interests High energy Need for achievement www.notesolution.com Independence of judgement Intuition Self confidence Creative self image o Others associated with creativity Tolerance of ambiguity Intrinsic motivation Risk taking Desire for recognition People in good mood are more creative and successful at creative problem solving than those in neutral mood. Mental blocks diminish creativity; searching right answer and afraid to look Creativity involves learning to open up mental blocks keeping us from generating creative alternatives Mental Blocks to Creativity right answer Following the rules Trying to be logical Avoiding ambiguity Striving for practicality Afraid to look foolish Avoiding problems outside Fearing failure expertise Believing were not creative Not making play a part of work Right brain vs. Left brain preferences Right side creativity, intuition; what if Left side logic, detail, planning; goals to complete tasks Organizational Influences on Creativity Organizational Facilitators of Creativity Leadership; encourage norms associated with increased group innovation such as support for risk taking, tolerance of mistake, teamwork, and speed of action. Org structure; can facilitate innovation and creativity Physical environment and communication; Recognition www.notesolution.com
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