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Chapter 2

Chapter 2

9 Pages
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Department
Human Resources
Course Code
MHR 405
Professor
Louis Pike

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Chapter 2 – Creative a positive work environment: attitudes, values, ethics
Why is it important to create a positive work environment?
High-performing organizations produce extraordinary results that extend beyond
customer service and shareholder gain
Improves faster than their competitors
These organizations are open to new ideas
Demonstrates CSR using their ethical, philanthropic, legal and economic resources in
ways to benefit others
Best practice methods is the processes, practices and systems identified in an
organization that are performed exceptionally well and are widely recognized as
improving an organizations performance and efficiency in specific areas
The task of management is to find and adapt industry best practices
What does a positive work environment look like?
Each organization is different
3 parts that all companies must consider if they are serious about creating and maintain a
positive place to work
oOrganizational environment – high performing companies shows who they are,
what the value and where they are going and how employees can help them get
there
oCulture is strong, adaptive
oLeaders influence and motivate others, they create a vision and mission and help
people understand what they can do to contribute
oOrganizational values are clear and leaders express these values in a consistent
fashion, acting as role models
oCommunication is open and supports knowledge management, problem solving
and effective coordination of work
oDecision making is ethical like policies, procedures and practices are designed to
achieve organizational goals
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oComponents of a jobcompanies that create positive work place clearly shows
the purpose of the job and how the job contributes to the success of the company
and how a person can contribute to the success
oUnderstanding individual differences companies need to understand the
difference that their employees bring and control these differences
oThese differences shows the attitudes of employees and the values they have
Employee attitudes
Attitude is a psychological tendency expressed by evaluating an entity with some degree
of favour or disfavor
Workplace can create good or bad attitude for employees
Bad attitude can cause economic results such as at bank branches employees with
unfavourable attitude shows lower level of sales and lower rate of sales growth
Factors that influence the relationship between attitude and behavior
Factors like attitude relevance, timing of measurement, personality factors and social
constraints influence the relationship between attitudes and behavior
Attitude relevance is for example, if there is a tax increase for people with income
$150,000 or more, it is not relevant to a student however for people with that much
income considers this issue and their attitude toward this issue would be strongly
analytical of whether they would vote for the tax increase or not
The timing of measurement can also affect the relationship, for example, voter
preference polls taken close to an election are more accurate than earlier polls
Personality factors also influence attitude-behaviour link (more on pg 40)
Social constraint affect the relationship between attitudes and behavior, for example a
person from Afghanistan holds a negative attitude toward women in management because
in his country, women are not to be in management positions, but he sees that his work
group respond positively to the female supervisor so his attitude might change toward the
female supervisor
Work-related attitudes
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3 work-related attitudes that shows an employees positive feeling toward a company are
job satisfaction, organizational commitment and employee engagement
Job satisfaction
Job satisfaction is a pleasurable or positive emotional state resulting from the review of a
persons job or job experiences
5 satisfaction reasons are
oPay
oThe work itself
oPromotion opportunities
oSupervision
oCo-workers
All employees create a certain set of beliefs about the terms of the exchange agreement
regarding what they will do and what the organization will provide, this is called
psychological contract
Job satisfaction is influenced by culture
Organizational commitment
Organizational commitment (OC) is the strength of a persons identification with an
organization
3 kinds of organizational commitment
oAffective commitmentit is an employees intention to remain in an
organization, and contains 3 factors
A belief in the goals and values of the organization
A willingness to put forth effort on behalf of the organization
A desire to remain a member of the organization
oContinuance commitment is an employees tendency to remain in an
organization because the person cannot afford to leave
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Description
Chapter 2 Creative a positive work environment: attitudes, values, ethics Why is it important to create a positive work environment? High-performing organizations produce extraordinary results that extend beyond customer service and shareholder gain Improves faster than their competitors These organizations are open to new ideas Demonstrates CSR using their ethical, philanthropic, legal and economic resources in ways to benefit others Best practice methods is the processes, practices and systems identified in an organization that are performed exceptionally well and are widely recognized as improving an organizations performance and efficiency in specific areas The task of management is to find and adapt industry best practices What does a positive work environment look like? Each organization is different 3 parts that all companies must consider if they are serious about creating and maintain a positive place to work o Organizational environment high performing companies shows who they are, what the value and where they are going and how employees can help them get there o Culture is strong, adaptive o Leaders influence and motivate others, they create a vision and mission and help people understand what they can do to contribute o Organizational values are clear and leaders express these values in a consistent fashion, acting as role models o Communication is open and supports knowledge management, problem solving and effective coordination of work o Decision making is ethical like policies, procedures and practices are designed to achieve organizational goals www.notesolution.com
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