MHR 405 Chapter Notes - Chapter 2: Organizational Commitment, Job Satisfaction, Employee Engagement

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Published on 1 Jun 2011
School
Ryerson University
Department
Human Resources
Course
MHR 405
CHAPTER 2
CREATING A POSITIVE WORK ENVIORNMENT: ATTITUDES, VALUES, ETHICS
WHY IS IT IMPORTANT TO CREATE A POSITIVE WORK ENVIORNMENT
Employees today desire a greater balance and harmony between work and personal life and are willing
to give up 21% of their work hours and salary to achieve that
High performing organizations: those that produce extraordinary results and sustain this performance
over time and over changing market conditions. These organizations adapt industry best practices while
preserving their unique processes. They view failure as opportunities for continuous learning.
Best practice methods: The processes, practices, and systems that an organization does particularly
well and that are widely recognized as improving the organizations performance and efficiency in specific
areas.
WHAT DOES A POSITIVE WORK ENVIORNMENT LOOK LIKE?
A positive work environment can mean different things in different organizations and it can mean
different thing to different people
Three critical elements that all organizations must consider if they are serious about creating and
sustaining a positive place to work; organizational environment, components of a job and understanding
individual differences
Organizational Environment
The culture is strong, adaptive and strategically appropriate; leaders influence, motivate and enable
others
Values are clear; leaders express the values in a consistent fashion, acting as role models to ensure
alignment across the organization
Communication is open and supports knowledge management, problem solving, and effective
coordination of work
Components of a Job
Jobs are designed to optimize employee motivation
Clear roles, goal that match abilities and skills
Understanding Individual Differences
Understand the differences that employees bring and leverage these differences
EMPLOYEE ATTITUDES
Attitude: a psychological tendency expressed by evaluating an entity with some degree of favor or
disfavor. It is the basis of an evaluative response to a particular situation, event or issue.
Attitudes are learned. Our responses to people and issues evolve over time. Two major influences on
attitudes are direct experience and social learning.
Factors That Influence the Relationship between Attitudes and Behaviour
Attitude relevance, timing of measurement, personality factors, social constraints
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