MHR 405 Chapter 6: Chapter 6 - MHR 405

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12 Oct 2011

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Communication: the process by which information is exchanged between a sender an d a receiver with the goal of reaching mutual understanding. Telework (telecommuting): a work arrangement whereby an individual employee work s from the home, a satellite office, or mobile office with computer connection t: the main office. Message: the thoughts and feeling that the communicator is attempting to elicit in the receiver. Feedback: any information that people receive about their behaviour or performan ce, its effect on others, or comparion to a standard or expectation. Nonverbal communication: all element of communication that do not involve words. Speech variations (paralanguage): variations in a person"s speech. Kinesics: the study of body movements, including posture. Emotional intelligence (eq): the ability to recognize and manage emotion in ones elf and others. Proxemics: the study of interpersonal space across cultures. Barriers to communication: factors that block or signifigantly distort successfu l communication.

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Visit the Exploring Nonverbal Communication website link:

http://nonverbal.ucsc.edu/index.html

Read the description of the seven âchannelsâ of nonverbalcommunication, then determine how good your nonverbal communicationskills are by taking the test.

1. Navigate to the threaded discussion below and respond to thefollowing:

a. Among the nonverbal communication channels described at thewebsite, select two and evaluate how becoming more proficient inthese channels will make you a better communicator by improvingyour ability to communicate nonverbally. Provide a detailedevaluation that demonstrates clear, insightful criticalthinking.

1. Understanding the Nature of Communication

The same process that applies to everyday communication applies to communication in the workplace. Understanding the steps in this process can help you craft more meaningful and effective messages.

Which parts of the communication process are described in the following scenario?

Helene types a brief informational update for the members of the budget committee into an e-mail message and hits âsend.â

While typing the e-mail message, Helene is engaged in .

A. idea information

B. message encoding

C. message transmission

By hitting the send icon, Helene is engaged in .

A. message transmission

B. message decoding

C. message encoding

For the communication process to be successful, the receiver must understand the information sent by the sender. Communication barriers, however, can complicate the process. Familiarizing yourself with common obstacles will make you better equipped to avoid them.

Consider this situation, and answer the questions that follow.

One of your engine lathes has broken down, and youâve contacted a local repair shop. When you go to the shop, the repairman doesnât speak English, and one of the front office employees is trying to translate. âHe says he canât fix it,â the translator says to you.

âWhat seems to be wrong with it?â you ask, and the office employee translates this question to the repairman. The repairman points at several mechanisms on the lathe and gives what appears to be a lengthy explanation of the problem. You turn to the office employee, who shrugs. âHe says itâs broken,â she says.

What communication barrier is described in this situation?

A. Differing frames of reference

B. Bypassing

C. Lack of language skills

How might you overcome this communication barrier in the future?

A. Ask simple, specific questions.

B. Speak loudly.

C. Ask for an explanatory slide presentation.

read it and write down your ideas

Even though they have been doing it all their lives, people need to study communication simply because it is so complex. As stated in chapter 3 of the book, we all perceive things differently and "perception and communication influence each other, perception shapes our understanding of others' communication and the choices we make in our own communication" (pg. 41). For the reason that the choices we make and the ways that we view things/situations are changing everyday, communication between two individuals also changes and becomes more complex. Though we can communicate in general, how we communicate and what we communicate depends on how we perceive the world around us, making communication not as simple as it seems. As humans, we create broad categories of things (prototypes) and place people into them (Wood pg. 43). We then go on to create a more detailed assessment (a personal construct) where we measure a person or situation with a certain dimension of judgment (Wood pg. 43). We also place people and situations into stereotypes by making predictive generalizations or simply predicting what the personal/situation will be like or what will happen (Wood pg. 43). With all of these components to a basic path of communicating with others, it's hard to not see why we would study our complex underlying system of human communication. Not only do we make assumptions, but we base our thoughts/actions off of those assumptions which can then all be interpreted differently among various individuals. We study communication to try and dissect all of these interpretations and perceptions of others "to make sense of experience and to predict how we and others will act" (Wood pg. 45). Sometimes we follow a script or just simply act a specific way in a specific situation (like greeting someone and telling them your name) (Wood pg. 45). However, not everyone follows these scripts which just adds to the complexity of communication between us all.

MHR 405 Chapter 6: Chapter 6 - MHR 405

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