MHR 405 Chapter Notes - Chapter 3: Nonverbal Communication, Codebook, Channel (Communications)

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Sathy Sritharakumar

Document Summary

Organizations are defined as groups of people who work interdependently. People work interdependently only when they can communicate with each other: frequent, timely, and accurate communication is the primary means through which employees get their work done. It is through communication, organizational learning takes place: decision making, change behaviour, communication supports employee well-being. Form message encode transmit message receive message decode. Form feedback encode transmit feedback receive feedback decode. The communication effectiveness depends on the ability of the sender and receiver to efficiently and accurately encode and decode information. There are four main factors influencing the encoding-decoding process: Communication channel proficiency the encoding decoding process is more effective when both parties are skilled and enjoy using the selected communication channel. Similar codebooks codebooks are dictionaries of symbols, languages, gestures, idioms and other tools used to convey information. When the codebooks are similar, participants and able to encode and decode accurately as they have the same / similar meaning.