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Chapter 4

MHR 405 Chapter Notes - Chapter 4: Iden


Department
Human Resources
Course Code
MHR 405
Professor
Beth Hamilton
Chapter
4

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Chapter(4:(Workplace(Emotions,(
Attitudes,(and(Stress(
!"#$#%&'are$physiological,$behavioral$and$psychological$episodes$experienced$toward$an$
object,$person,$or$event$that$create$a$state$of$readiness$
oThese$episode$“waves”$can$last$from$milliseconds$to$a$few$minutes$
oMoods$are$not$directed$toward$anything$in$par>cular$and$tend$to$be$longer?term$
emo>onal$states.$
To$understand$emo>ons$we$need$to$know$about$aBtudes.$()*+,-&'represent$the$cluster$of$
beliefs,$assessed$feelings,$and$behavioral$inten>ons$towards$a$person,$object,$or$event.$The$
person/object/event$which$the$aBtude$is$directed$towards$is$called$the$()*+,-./01-2*3'
oABtudes$are$judgments,+while$emo>ons$are$experiences.+
oThe$aBtude$is$built$from$3$parts:$
4-56-7&'are$your$established$percep>ons$about$the$aBtude$object$–$what$you$
believe$to$be$true.$For$example,$you$might$believe$that$mergers$reduce$a$job$
security$for$employees$in$the$merged$firms.$They$are$perceived$facts$that$you$
acquire$from$experience$and$learning.$
8--56%9&'represent$your$conscious$posi>ve$or$nega>ve$evalua>ons$of$the$
aBtude$object.$For$example,$your$like$or$dislike$of$mergers$represents$your$
assessed$feelings.$
4-:;<6#=;5'>%*-%$#%&'represent$your$mo>va>on$to$engage$in$a$par>cular$
behavior$regarding$the$aBtude$object.$For$example,$you$might$become$
mo>vated$to$look$for$another$job$aKer$hearing$about$a$merger.$Your$feelings$
towards$mergers$mo>vate$your$behavior$inten>ons.$Which$ac>ons$you$choose$
depends$on$your$past$experience,$personality,$and$social$norms$of$behavior.$
Emo>ons$and$aBtudes$usually$lead$to$behavior,$but$some>mes$the$opposite$occurs$through$the$
process$of$2#9%6$<-',6&&#%;%2-3'Cogni>ve$dissonance$is$a$condi>on$that$occurs$when$we$
perceive$an$inconsistency$between$our$beliefs,$feelings,$and$behavior.$This$inconsistency$
generates$emo>ons$(such$as$feeling$hypocri>cal)$that$mo>vate$us$to$create$more$consistency$by$
changing$on$of$these$elements.$
oFor$example$you$work$at$a$“green”$oil$sands$company$that$seemed$to$be$
environmentally$friendly,$un>l$news$was$published$that$they$are$crea>ng$environmental$
damage.$Internal$tension$occurs$because$your$“green”$self?concepts$(beliefs)$and$
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