MHR 405 Chapter Notes - Chapter 2: Presenteeism, Canoe.Com, Extraversion And Introversion

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Chapter 2 - individual behavior, personality, and values. Mars model of individual behavior: check page 28, performance = person x situation. Situation represents external influences on the individual"s behavior: performance = ability x motivation. Mars: motivation, ability, role perceptions, situational factors: they are the predictors of employee performance, customer service, coworker collegiality, ethical behavior, and all other forms of voluntary behavior in the workplace, employee motivation. Ability: the natural aptitudes and learned capabilities required to successfully complete a task. Aptitudes: the natural talents that help employees learn specific tasks more quickly and perform them better: learned capabilities: the skills and knowledge that you currently possess, competencies: characteristics of a person that result in superior performance. Role perceptions: the degree to which a person understands the job duties assigned to or expected of him or her. Role clarity motivates employees because they have a higher belief that their effort will produce the expected outcomes: situational factors.

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