MHR 405 Chapter Notes - Chapter 4: Emotional Labor, Job Satisfaction, Job Attitude
3 May 2016
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Chapter 4 - workplace, emotions, attitudes, and stress. Emotions: physiological, behavioral, and psychological episodes experienced towards an object, person, or event that create a state of readiness. 2) all have core affect evaluate that something is good/bad. Attitudes: the cluster of beliefs, assessed feelings, and behavioral intentions towards a person, object, or event (called an attitude object) Attitudes are judgements, whereas emotions are experiences. Cognitive dissonance: an emotional experience caused by a perception that our beliefs, feelings, and behavior are incongruent with each other. Emotional labor: the effort, panning, and control needed to express organizationally desired emotions during interpersonal transactions. Emotional dissonance: the psychological tension experienced when the emotions people are required to display are quite different from the emotions they actually experience at that moment. Emotional intelligence: a set of abilities to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others.
