MHR 405 Chapter Notes - Chapter 10: Social Capital, Reinforcement, Centrality
3 May 2016
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Chapter 10: power and influence in the workplace. Power: the capacity of a person, team, or organization to influence others. Power is not the act of changing someone"s attitudes or behaviour; it is only the po- tential to do so. Power is based on the target"s perception that the power holder controls a valuable resource that can help them achieve their goals. Power involves asymmetric (unequal) dependance of one party to another party: countervailing power: the capacity of a person, team, or organization to keep a more powerful person or group in the exchange relationship. The power relationship depends on some minimum level of trust. An agreement among organizational members that people in certain roles can request certain behaviours of others. Norm of reciprocity: a felt obligation and social expectation of helping or otherwise giv- ing something of value to someone who has already helped or given something of value to you.
