MHR 405 Chapter Notes - Chapter 9: Nonverbal Communication, Dominate, Information Overload
Document Summary
Communication: process by which information is transmitted and understood between two or more people: central role organizational learning, decision making, change behaviour, supports employee well-being. Communication model: sender forms a message and encodes into words, gestures, voice tones, symbol signs, encoded message is transmitted to receiver through one or more communication channels, receiver senses incoming message and decodes it into something meaningful. *this is not a free-flowing conduit noises such as psychological, social, structural barriers obscure message. Communication channel proficiency: motivated and enjoy using the selected communication channel. Similar codebooks: dictionaries of symbols, language, gestures, idioms to convey information, effective when both accurately interpret information. Shared mental models of communication context: common understanding of the environment relating to the information e. g. , russian and canadian astronaut agree about design, but language barriers effect codebooks. Experience encoding the message: practice makes for effective transmission of information to others. *flaws of active listening thinking of response before individual finishes thought.