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Chapter

OBXtra 2


Department
Human Resources
Course Code
MHR 505
Professor
Frank Miller

Page:
of 4
MHR 505
Week 6
OBXtra 2 Emotional Intelligence
The Role of Emotions in the Workplace
Emotional intelligence a form of social interaction that involves the ability to
monitor ones own and others’ feelings and emotions and to use this information to
guide ones thinking and actions
EI has to do with knowing when and how to express emotions and understanding
how to control them; has to do with our ability to deal with political environments,
understand these environments, and grasp how to best handle situations in them
EI enables us to grasp the needs and wants of others and respond accordingly
Emotional Intelligence and Emotion Regulation Skills
EI is measured using the Mayer-Salovey-Caruso Emotional Intelligence Test
(MSCEIT)
There are four components
1. Self-Awareness
Refers to our ability to accurately perceive our emotions and to recognize a feeling as
it happens
This ability to self-monitor that is important to understanding ourselves and gaining
valuable insights into our emotions
Emotional self-awareness depends, in part, on our ability to adequately appraise our
own internal goal states and coping potential and includes appraisal competence
2. Self-Management and Emotion Regulation
Recent research has taught us that we can actually begin the emotion regulation
process prior to finding ourselves in an emotionally charged situation
Five distinct processes:
1.Situation selection select or avoid situations to get involved in
2.Situation modification if I find myself in a situation that triggers
emotions, I can modify the situation to either minimize/maximize the degree
of emotion that might be triggered
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MHR 505
Week 6
3.Attentional deployment during the situation, I can direct my attention
through distraction or concentration to either increase/decrease my emotion
in that situation
4.Cognitive change reframe the way I view a situation to alter
(increase/decrease) its significance
5.Response modulation modulate response through expression or
suppression
3. Social Awareness and Empathy
Refers to ability to recognize emotions in others and understand what the other
person is thinking and feeling
This means having empathy for others and showing concern
4. Relationship Management
Refers to our ability to use our awareness of others emotions and needs to manage
interactions in a positive way
Relationship of EI to IQ, Personality, Age, Employee Performance, and
Organizational Effectiveness
The Relationship of EI to Intelligence
Little or no connection between EI and IQ
IQ is a measure of an individuals intellectual, analytical, logical, and rational
abilities and EI is more about how we manager interpersonal relationships
IQ scores tend to mildly decline in life, whereas EQ increases
The Relationship of EI to Age
The older one gets, the more emotionally intelligent one can become
EQ scores increase significantly with age, peaking in the late 40s and early 50s
People with high EQ scores enjoy success at work regardless of gender and ethnicity
The Relationship of EI to Personality
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MHR 505
Week 6
Personality traits are fixed, whereas EI is made up of short term, tactical, dynamic
skills that can be brought into play as the situation warrants
Recent conceptions of EI are moving away from seeing it as a fixed personality trait
and more toward seeing it as a competency
The Relationship of EI to Employee Performance
There has been considerable evidence that suggests a strong link between EI and job
performance
People who understand their emotions and know how to manage their emotions are
more effective in their jobs
EI is the foundation upon which certain competencies and skills can be built
The Relationship of EI to Organizational Effectiveness
A key determinant of how successful individuals are in an organization is how well
they can develop their social and personal competencies
The more well developed these competencies are, the greater the employee
satisfaction and productivity at work and the greater the contribution to the
organization
How to Improve EI:Developing Emotional Literacy
Our EI determines our potential for learning the practical skills that underlie the
four EI clusters
Out emotional competence shows how much of that potential we have realized by
learning and mastering skills and translating intelligence into on the job capabilities
Self-Awareness
Individuals who are effective at being able to exercise greater control typically are
aware of their strengths and weaknesses, realize the link between feeling, thinking,
and action, and are highly reflective with respect to their experience
Self-Management
Individuals who are more effective at managing their impulses exhibit a greater
ability to be adaptable and flexible
Social Awareness and Empathy
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