MHR 505
Week 6
OBXtra 2 Emotional Intelligence
The Role of Emotions in the Workplace
Emotional intelligence a form of social interaction that involves the ability to
monitor ones own and others’ feelings and emotions and to use this information to
guide ones thinking and actions
EI has to do with knowing when and how to express emotions and understanding
how to control them; has to do with our ability to deal with political environments,
understand these environments, and grasp how to best handle situations in them
EI enables us to grasp the needs and wants of others and respond accordingly
Emotional Intelligence and Emotion Regulation Skills
EI is measured using the Mayer-Salovey-Caruso Emotional Intelligence Test
(MSCEIT)
There are four components
1. Self-Awareness
Refers to our ability to accurately perceive our emotions and to recognize a feeling as
it happens
This ability to self-monitor that is important to understanding ourselves and gaining
valuable insights into our emotions
Emotional self-awareness depends, in part, on our ability to adequately appraise our
own internal goal states and coping potential and includes appraisal competence
2. Self-Management and Emotion Regulation
Recent research has taught us that we can actually begin the emotion regulation
process prior to finding ourselves in an emotionally charged situation
Five distinct processes:
1.Situation selection select or avoid situations to get involved in
2.Situation modification if I find myself in a situation that triggers
emotions, I can modify the situation to either minimize/maximize the degree
of emotion that might be triggered
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Document Summary

emotional intelligence a form of social interaction that involves the ability to monitor one"s own and others" feelings and emotions and to use this information to guide one"s thinking and actions. ei enables us to grasp the needs and wants of others and respond accordingly. ei is measured using the mayer-salovey-caruso emotional intelligence test (msceit) refers to our ability to accurately perceive our emotions and to recognize a feeling as it happens. this ability to self-monitor that is important to understanding ourselves and gaining valuable insights into our emotions. emotional self-awareness depends, in part, on our ability to adequately appraise our own internal goal states and coping potential and includes appraisal competence: self-management and emotion regulation. recent research has taught us that we can actually begin the emotion regulation process prior to finding ourselves in an emotionally charged situation.

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