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MHR 523 Chapter Notes -Nominal Group Technique, Markov Chain, Delphi Method

Human Resources
Course Code
MHR 523
Margaret Yap

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MHR523 – Chapter 5
The Strategic Importance of Human Resource Planning
Human Resources Planning – The process of reviewing human resources requirements to ensure
that the organization has the required number of employees, with the necessary skills, to meet
its goals
The Importance of Environmental Scanning
Factors most frequently monitored include: economic conditions, market trends, new laws,
social concerns, technological changes, demographic trends
Environment affects supply and demand which affects the number of employees required
Step 1: Forecasting Future Human Resources Needs
Demand for product is determined first, then sales projections, then required production, and
then staff needed to maintain this volume of output.
Other factors to consider include:
Projected turnover as a result of resignations or terminations
Quality and nature of employees in relation to what management sees as the changing needs
of the organization
Decisions to upgrade the quality of products or services or enter into new markets, which
might change the required employee skill mix
Planned technological and administrative change aimed at increasing productivity and
reducing employee headcount, such as the installation of new equipment or a new incentive
Financial Resources available to each department: ex. Budget increases or decreases
Quantitative Approaches:
Trend Analysis – The study of a firm's past employment levels over a period of years to predict
future needs
Ratio Analysis – A forecasting technique for determining future staff needs by using ratios
between some causal factor (such as sales volume) and the number of employees needed
Scatter Plot – A graphical method used to help identify the relationship between two variables
Regression Analysis – A statistical technique involving the use of a mathematical formula to
project future demands based on an established relationship between an organization's
employment level (dependent variable) and some measurable factor of output (independent)
Qualitative Approaches
Nominal Group Technique – Steps:
1. Each member of the group independently writes down his or her ideas on the problem or
2. Going around the table, each member presents one idea until all have been presented. No
discussion is permitted during this step.
3. Questions are asked, followed by group discussion and evaluation
4. Each member ranks the ideas silently and independently.
Advantages: Involvement of key decision makers, a future focus, and the fact that the group
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