MHR 523 Chapter Notes - Chapter 7: Job Analysis, Job Rotation, Employee Engagement

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Published on 22 Apr 2013
Ryerson University
Human Resources
MHR 523
Chapter 7: Training and Development
Performance Management: is the process of setting performance goals, and designing interventions (i.e
training) to ensure that employees have the skills, knowledge and attitudes required to reach those
goals and improve their performance; is a continuous process
Organizations need to help employees to continue to develop their skills and improve their performance
in order to maintain their competitive advantage
Training: refers to the formal and planned efforts enacted by the organization to help employees acquire
knowledge, skills and abilities required to improve their performance in their jobs; short term
Development: represents the organizations efforts to help employees gain the SKAs required to perform
future job responsibilities; long term
Organizational benefits include:
Investing in improving and sustaining their competitive advantage
Increases organizational effectiveness and performance, facilitates the achievement of organizational
strategy and improves employee recruitment and retention
Investing in training and development ensures that organizations can obtain and maintain competitive
advantage - allows organizations to achieve their business goals and objectives
Effectiveness and Performance
Trained employees are likely to be more productive, make fewer errors and require less supervision
Trained employees also tend to produce higher quality products and provide better service - more
innovative and work well in teams
Employee Recruitment and Retention
Investing in training and development allows organizations to retain employees by ensuring that their
skills are up to date and to even re-train them should new technological advances affect the way
that employees perform their jobs
Attracts employees who value career growth and development younger employees look at jobs as
more than financial rewards, but an extension of their learning and education gets skills to be up-
to-date and to re-train them with technological advances
Benefits to Employees
2 categories of training and development benefits to employees are:
Intrinsic Benefits: well trained employees perform their jobs better has a positive effect
on employee’s self-confidence and motivation, employees feel more useful and seek out
more opportunities within the organization
Extrinsic Benefits: Training and development enables employees to pursue more challenging jobs
and achieve career advancement improved skills, knowledge and abilities get higher paying
positions, greater employment security and more marketability
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