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Chapter 11

MHR 523 Chapter 11 Test Bank


Department
Human Resources
Course Code
MHR 523
Professor
Ted Mock
Chapter
11

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c11
Student: ___________________________________________________________________________
1. Solid employee relations demand careful attention to, among other factors, all of the following except
A. organizational communications
B. employee counselling
C. employee discipline
D. technological factors
E. management of work groups
2. Even when the basic human resource functions are performed properly, solid employee relations still depend
on careful attention paid by managers to all the following except
A. work group management
B. developing employee counselling skills
C. effective disciplinary procedures
D. organizational communication
E. compensation and benefits
3. A policy of encouraging employees to come to higher management with any concerns is often referred to as
A. a policy of concern
B. an open-door policy
C. management by hierarchy
D. management by objectives
E. the whiney-employee policy
4. An open-door policy is designed to
A. allow employees to address their problems to higher levels of management
B. encourage managers to get up from their desk and go through the door to talk to employees
C. allow managers to better control their employees by being able to see what they are doing at any time
D. diminish health concerns in closed office spaces by allowing air to circulate
E. encourage people to open doors before going through them

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5. Surveys indicate that about __________ of all employees believe that their job offers little recognition and
low satisfaction.
A. 10 percent
B. 18 percent
C. 25 percent
D. 45 percent
E. 92 percent
6. One study identified in the text indicated that there are a number of factors that are important in building
employee commitment, including
A. lack of job security
B. lack of trust in senior management
C. poor quality of organization's products/services
D. competitiveness of rewards
E. employer's unethical conduct
7. One study identified seven factors important to building employee commitment, including all the below
except
A. competitiveness of rewards
B. integrity of employer's business conduct
C. quality of the organization's products
D. job security
E. ability to be promoted to senior management
8. Corporate culture, individual perceptions, and human resource practices make up the blend of factors
important in the area of
A. employee discipline
B. employee relations
C. employer relations
D. job analysis
E. technological change
9. Reasons why good employee relations practices are important can include the fact that they can do all the
following except
A. improve productivity
B. reduce employment costs
C. ensure implementation of organizational strategies
D. help employees grow and develop
E. improve wages and salaries

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10. Good employee relations practices can reduce employment costs by
A. increasing turnover and absenteeism among less effective employees
B. having employees take voluntary salary and wage cuts
C. reducing the number and size of rewards needed
D. offering an organization a recruiting advantage
E. improving workforce demographics
11. Components of effective employee relations include all of the following except
A. discipline
B. involvement
C. counselling
D. communication
E. recruiting and selection
12. Most approaches to organizational communication systems include
A. horizontal and vertical communication systems
B. vertically integrated and horizontally integrated communications systems
C. upward and downward communications systems
D. circular and non-linear communication systems
E. "semi-soft" communication systems
13. The purpose of downward communication systems in organizations is to
A. get information to the employees
B. get information from the employees
C. scan the external environment
D. enforce job analysis data
E. permit management to "talk down" to employees that they do not like
14. The purpose of organizational upward communication systems is to
A. get information to the employees
B. reinforce the work-trend line
C. obtain information from the employees
D. communicate the organization's mission and culture
E. talk up good ideas
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