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Chapter 8

MHR 523 Chapter 8 Test Bank


Department
Human Resources
Course Code
MHR 523
Professor
Ted Mock
Chapter
8

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c8
Student: ___________________________________________________________________________
1. Performance appraisal is the process by which organizations
A. select the best applicants to hire
B. review applications for employment
C. evaluate employee performance
D. determine individual health and safety benefits
E. attempt to decertify unions
2. Performance management includes all of the following except:
A. data to effectively organize culture, systems and processes
B. setting goals and allocating resources
C. affecting policies and programs
D. sharing results
E. driving corporate strategy
3. Performance management systems should be
A. simple and practical
B. complex and practical
C. proactive and complex
D. simple and proactive
E. complicated and valued
4. In performance management, a critical aspect of a company's strategy, which if not met would result in lower
customer satisfaction and undesirable organizational consequences is referred to as
A. performance objectives
B. performance goals
C. performance measurement
D. output measures
E. outcome measures

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5. In performance management, achievable and realistic targets to which outcomes can be compared are referred
to as
A. performance objectives
B. performance goals
C. performance measurement
D. output measures
E. outcome measures
6. In performance management, measuring the process of achieving present goals is referred to as
A. performance objectives
B. performance goals
C. performance measurement
D. output measures
E. outcome measures
7. In performance management, quantitative and qualitative assessments are referred to as
A. performance objectives
B. performance goals
C. performance measurement
D. output measures
E. outcome measures
8. In performance management, results of programs compared to preset targets are referred to as
A. performance objectives
B. performance goals
C. performance measurement
D. output measures
E. outcome measures
9. A performance management system attempts to achieve the following objectives:
A. have a strategic partnership between customers and employees
B. transform organizational objectives into measurable success outcomes
C. provide measuring instruments that are general in nature to measure the success of a manager
D. communicate and share results with internal stakeholders only
E. make a connection between employee objectives and their career goals

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10. In a recent survey of 1,200 US workers, roughly what percent of companies held employees accountable for
their performance?
A. less than 50%
B. 60%
C. 70%
D. 80%
E. 90%
11. Performance management serves a number of uses including all of the following except
A. compensation adjustments
B. career planning and development
C. performance
D. training needs
E. judging the competition
12. Performance appraisals can be applied to a variety of employee decision making situations including all the
following except
A. placement decisions
B. employee career development plans
C. job design errors
D. training needs
E. employee recruiting
13. Performance appraisals can be used for all the following except
A. adjusting compensation packages
B. assisting with placement decisions
C. making the selection interview process more specific
D. highlighting job analysis errors
E. indicating deficiencies in staffing procedures
14. A good performance appraisal system can serve as a quality control check on
A. all employees except the one being appraised
B. the human resource department
C. supervisors and managers in general
D. the competition
E. product quality
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