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Chapter 1

MHR 523 Chapter 1 Test Bank

Human Resources
Course Code
MHR 523
Ted Mock

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Student: ___________________________________________________________________________
1. The people in organizations are considered human resources who:
A. create objectives and accomplishments
B. are inanimate resources
C. are quantified on the balance sheet
D. have limited value to a company
E. are considered by all organizations as their most important assets
2. Increasingly top managers are recognizing that long-term organizational success depends upon an
A. infrastructure
B. human resources
C. investment strategy
D. environment
E. rules and policies
3. Some of the most successful Canadian organizations are those that motivate their employees by
A. paying above averages wages
B. allowing them to use the executive washroom
C. encouraging them to meet organizational challenges creatively
D. having an first-name policy only at all levels
E. providing flexible working hours
4. Among the major challenges facing Canadian business today are all the following except
A. economic challenges
B. demographic challenges
C. cultural challenges
D. legal challenges
E. transportation challenges

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5. A company that shows concern for the environment is responding to which type or organizational challenge
A. technological
B. physical infrastructure
C. demographic
D. cultural
E. social
6. Canadian businesses currently face three critical economic challenges
A. global trade, productivity improvement and computerization
B. productivity improvement, transportation issues and demographic changes
C. government legislation, global trade and survival during a recessionary cycle
D. gross profit margins, inventory control and minimum wage requirements
E. survival during a recessionary cycle, productivity improvements and global trade
7. During a recessionary period, the following challenges face HR managers except
A. planning and implementing of employee layoffs
B. seeking wage concessions
C. facilitating employee counseling
D. formulating crisis management policies
E. increase compensation packages
8. International trade has always been critical to Canada's prosperity and in fact Canada exports, on a per capita
A. a great deal, though less than the United States
B. more than the United States but less than Japan
C. more than both Japan and the United States
D. a great deal, though less than Japan
E. more than the United States and Japan combined
9. In 2005, a global competitive ranking placed Canada as the 5th most competitive nation in the world,
however, today we are ranked ________
A. first
B. third
C. eighth
D. tenth
E. twentieth

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10. In order to capture the growing market opportunities abroad, Canadian firms must
A. continuously increase wages at home
B. increase the costs of production
C. lobby government to remove minimum wage and social security benefits
D. expand plants into countries closer to customers
E. export all manufacturing overseas
11. One of the great competitive advantages of the world's low-cost trading nations is
A. plentiful natural resources
B. liberal democratic governments
C. a vast amount of highly skilled and/or cheap labour
D. non-unionized infrastructures
E. management-friendly unions
12. Productivity refers to
A. ratio of an organization's inputs to its outputs
B. ratio of an organization's outputs to its inputs
C. ratio of an organization's labour costs to its outputs
D. ratio of an organization's labour costs to its revenue
E. ratio of an organization's outputs to its labour costs
13. One major challenge facing Canadian managers is
A. keeping wages down to developing world standards
B. decreasing quality to save money without losing sales
C. increasing advertising costs
D. decreasing focus on employment legislation
E. improving productivity while maintaining a high quality of work life
14. Productivity improvements (e.g.the use of technology and computerization) has, over the last two decades,
cost about ________ manufacturing jobs in Canada
A. 150 000
B. 250 000
C. 350 000
D. 450 000
E. 550 000
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