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Chapter 7

MHR 523 Chapter 7 Test Bank

Human Resources
Course Code
MHR 523
Ted Mock

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Student: ___________________________________________________________________________
1. The process by which a new employee begins to understand and accept the values, norms, and beliefs held by
others in an organization is known as
A. familiarization
B. adaptation
C. socialization
D. orientation programs
E. participation
2. Properly done orientation programs can serve several purposes including all the following except
A. reducing employee turnover
B. reducing employee errors
C. improving job performance
D. reducing employee anxiety
E. increasing the number of grievances
3. A proper and effective orientation program can
A. be done quickly and inexpensively when well planned
B. reduce the need for corrective discipline
C. only be done by the human resource department
D. reverse mistakes made in the recruiting and selection processes
E. be highly effective with even minimal organizational commitment and planning
4. The difference between what a person expects to find-as, for example, in the workplace-and what one
actually finds is referred to as
A. culture shock
B. cognitive dissonance
C. orientation expectancy gap
D. the new employee syndrome
E. realistic experience syndrome

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5. Proper orientation programs can
A. increase employee turnover
B. develop clear job expectations
C. increase a new employee's level of cognitive dissonance
D. cause increased grievances later on
E. cause a reduction in new employee morale and satisfaction
6. To inform new employees what the organization expects of them and what they can expect in return is a
direct function of
A. the recruiting process
B. the orientation process
C. the selection process
D. the job analysis process
E. the interviewing process
7. A poor new-employee orientation program will
A. increase organizational stability
B. reduce employee anxiety
C. reduce labour grievances
D. encourage employees to do things his or her own way and not to be bound by organizational norms
E. develop clear-cut organizational expectations
8. Orientation programs often cover a number of topics including all of the following except
A. employee benefits
B. job duties
C. job analysis issues
D. organizational issues
E. introduction to other employees
9. A good orientation program will
A. attempt to introduce new employees to all their colleagues on the first day
B. start by immediately challenging a new employee with job demands
C. emphasize the socialization of the new employee by discussing organizational norms and values
D. save the most relevant information about the company until the end of the employee's first month
E. avoid confusing employees with information on corporate culture and character

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10. Approaches to evaluating the effectiveness of an orientation program include the following except
A. randomly interview new employees who have completed the program
B. administer a written test to all new employees on facts they have learned about the organization
C. measure job satisfaction and work motivation after employees have been in their new roles
D. conduct cost-benefit studies on orientation activities
E. randomly select new employees and have them complete surveys
11. To be successful an employee orientation program must be designed to include
A. a follow-up procedure
B. cognitive dissonance
C. an analysis of workforce demographics
D. a mock disciplinary hearing
E. an informal dinner with co-workers
12. There is a trend towards on line orientation instruments, the benefits of which are all the following except
A. compressed delivery time
B. reduced workload for trainers
C. greater cost-effectiveness
D. employees can do internet searches for more information
E. ability to deliver to geographically dispersed workforces
13. Some reasons for Canadian firms to be concerned with training could include all the following except
A. the competitive need for flatter organizations with more self-governing workers
B. the desire of multi-skilled employees to be evaluated and paid according to their competencies
C. the constant and rising influx of new immigrants and the challenges of diversity management
D. Rapidly changing information technology
E. human rights legislation that requires training for all employees
14. Training refers to a planned effort by an organization
A. to prepare employees for future job responsibilities
B. to facilitate the learning of job-related behaviours for employees on their current jobs
C. to provide skills for employees in outplacement programs
D. to allow employees to change corporate culture
E. to copy the competition
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