MHR 523 Chapter Notes - Chapter 9: Dominate, Information Overload, Time Management

• School: Ryerson University
• Department: Human Resources
• Course: MHR 523
• Professor: Robin Church

Document Summary

Communication defined: the process by which information is transmitted and understood between two or more people. Communication process model a. k. a mechanistic model of communication. How email has altered communication: now preferred medium for coordinating work, tends to increase communication volume, significantly alters communication flow, reduces some selective attention biases. Problems: communicates emotions poorly, reduces politeness and respect (flaming) Managing information overload: solution 1: increase info processing capacity, learn to read faster, scan through documents more efficiently, remove distractions, time management, temporarily work longer hours, solution 2: reduce information load, buffering, omitting, summarizing. Gender communication differences: men consider more power, status, functionality, report talk, give advice quickly, dominate conversation, women consider more interpersonal relations, rapport talk, indirect/requests, sensitive to nonverbal cues. Communication: the process by which information is transmitted and understood between two or more people. Emotional contagion: the non-conscious process of catching" or sharing another person"s emotions by mimicking that person"s facial expressions and other nonverbal behavior.