MHR 523 Chapter Notes - Chapter 11: Communication Problems, Problem Solving, Job Enrichment
22 Feb 2015
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Mhr 405- chapter 11 conflict and negotiation in the workplace. Constructive conflict: a type of conflict in which people focus their discussion on the issue while maintaining respect for people having other points of view: try to understand the logic and assumptions of each other. This is known as win-win orientation: the belief that the parties will find a mutually beneficial solution to their disagreement: forcing: tries to win the conflict at other"s expense. It represents a low concern for both self and other party: yielding: involves giving in completely to the other side"s wishes, or at least cooperating with little or no attention to your own interests. This style involves making unilateral concessions and unconditional promises, as well as offering help with no expectation of reciprocal help: compromising: involves looking for a position in which your losses are offset by equally valued gains.
