MHR 523 Chapter Notes - Chapter 4: Ob River, Shift Work

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17 Apr 2012
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CHAPTER 4
DESIGNING AND ANALYZING JOBS
ORGANIZING WORK FOR STRATEGIC SUCCESS
There are many ways to distribute work between employees can provide
strategic advantage over competitors
Organizational structure: the formal relationships among jobs in an
organization
Organization chart: depicts the structuresnapshot of the firm at a
particular point in time does not provice details about actual
communication patterns, degree of supervision etc.
Three types
oBeaureaucratic
Top down management approach
Many levels & hierarchical communication channels and
career paths
Highly specialized jobs weiht narrowly defined job
descriptions
Focus on independent performance
oFlat
Decentralized mgmnt approach
Few levels and multi directional communication
Broadly defined jobs with general job descriptions
Emphasis on teams and on product development
oMatrix
Each job has two components functional and product
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Finance personnel for product B is responsible to the finance
executive and the product b executive
JOB DESIGN
Process of systematically organizing work into tasks that are required to
perform a specific job highly specialized tasks???
Job: a group of related activities and duties held by a single employee or a
number of incumbents
Position: the collection of tasks and responsibilities performed by one
person
Job Specialization (industrial engineering)
Positive connection between job specialization and productivity/efficiency
Work simplification: believe: work can be broken down into clearly
defined, highly specialized, repetitive tasks to maximize efficiency
administrative jobs supervisors
lower level jobsemployees
increase operating efficiency in stable environment not valuable in
changing environment
gets boring, less fulfilling, high absenteeism
to be effective job design must also satisfy human psychological and
physiological needs
Behavioural Aspects of Job Design
considering the “dehumanizing” aspect of highly specialized jobs posed
ways to broaden the activities in which workers engaged
job enlargement horizontal loading: more tasks at the same level
reduces monotony and fatigue by expanding job cycle
job rotation moving employees from one job to another
experience task variety, less boredom
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