MHR 650 Chapter Notes - Chapter 4: Eaves, Nfrastructure, Customer Relationship Management

• School: Ryerson University
• Department: Human Resources
• Course: MHR 650
• Professor: Brenda Glover

Document Summary

First-order, incremental change: maintain and develop the organization: changes designed to support organizational continuity and order e. g. adjustments in systems, processes or structures. Second-order, discontinuous change: entails not developing but transforming the nature of organization. Two interrelated positions that point to how significant changes can be made to organizations by individuals at the local level. Change as the taking of individual initiatives: frohman says not enough attention has been paid to the overall impact on organizations of small-scale changes and the role of personal initiatives in identifying and implementing small-scale changes. People who bring about local organizational changes are those who go beyond their jobs. Autocratic organizations discourage initiative by removing responsibility. Meritocratic organizations constrain individual initiative and action by tightly regulating controls and procedures throughout the company. Social club organizations discourage individual initiative by requiring conformity to the team rather than to work itself. Local change is likely to occur when strong leadership, bureaucratic systems and teamwork are balances.