MHR 741 Chapter Notes - Chapter 4: Monrose, Interpersonal Communication, Interpersonal Relationship

• School: Ryerson University
• Department: Human Resources
• Course: MHR 741
• Professor: Genevieve Farrell

Document Summary

A focus on honest messages where verbal statements match thoughts and feelings: descriptive, not evaluative. A focus on describing an objective occurrence, describing your reaction to it, and offering a suggested alternative: problem-oriented, not person-oriented. A focus on problems and issues that can be changed rather than people and their characteristics: validating, not invalidating. A focus on statements that communicate respect, flexibility, collaboration, and areas of agreement: specific, not global. A focus on specific events or behaviours and avoid general, extreme, or either-or statements: conjunctive, not disjunctive. A focus on statements that flow from what has been said previously and facilitate interaction: owned, not disowned. A focus on taking responsibility for your own statements by using personal ( i ) words: supportive listening, not one-way listening. A focus on using a variety of appropriate responses, with a bias toward reflective responses: organizations fostering supportive interpersonal relationships enjoy higher productivity, faster problem solving, higher-quality outputs, and fewer conflicts and subversive activities.