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Chapter 4

MHR 741 Chapter Notes - Chapter 4: Monrose, Interpersonal Communication, Interpersonal Relationship


Department
Human Resources
Course Code
MHR 741
Professor
Genevieve Farrell
Chapter
4

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Justin Monrose 1
PART II: INTERPERSONAL SKILLS
CHAPTER 4: BUILDING RELATIONSHIPS BY COMMUNICATING SUPPORTIVELY
BUILDING POSITIVE INTERPERSONAL RELATIONSHIPS
positive impersonal relationships: relationships that create positive energy and
physiological, emotional, intellectual, and social consequences
people’s physical well-being significantly affected by their interpersonal relationships
o individuals recover faster; have fewer diseases; cope better with stress; and have
fewer accidents
positive relationships help people perform better in tasks and work, and learn more
effectively
o make people feel safe and secure, so they can concentrate on the tasks at hand
o less distracted by feelings of anxiety, frustration, or uncertainty
with positive relationships:
o information exchange, participation, and commitment with other people is
significantly higher, so productivity and success at work are also higher
o the amount of information people pay attention to, the breadth of data they can
process, and the quality of the decisions and judgements they make are all
enhanced
o employees are more loyal and committed to their work and to the organization
o information exchange, dialogue, and knowledge transfer are significantly
enhanced
o creativity and innovation, and the ability of the system to adapt to change, are
substantially higher
positive relationships foster cooperation among people
o conflict, disagreements, confusion and ambiguity, unproductive competition,
anger, or personal offense are minimized
most important skill in building and strengthening positive relationships is the ability to
communicate with people in a way that enhances feelings of trust, openness, and support
THE IMPORTANCE OF EFFECTIVE COMMUNICATION
e-mail dominates communication channels in organizations; it enhances information
flow, the sharing of knowledge, consistency of communication, quality of feedback, and
speed or cycle of time
o face-to-face communication second most frequent form of communication; but
most problematic
problems with electronic communication:
o people are bombarded with an overabundance of information, often poorly
presented, so less willing to consume all the messages
find more resources at oneclass.com
find more resources at oneclass.com
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