MHR 741 Chapter Notes - Chapter 4: Interpersonal Communication, Active Listening
19 Apr 2016
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Chapter 3 building relationships by communicating supportively (ch. Positive interpersonal relationships are a key to creating positive energy in people"s lives. Negative interpersonal relationships lead to feeling depleted, less alive, emotionally exhausted, down, de- energized. Result in better physical well-being (physiological effects) Stronger immune systems, cardiovascular systems and hormonal systems. Results better in emotional well-being (emotional effects) Result in better intellectual capacity, mental acuity (intellectual effects) Result in better social relationships (social effects) Create desire to interact with & help others. Feel more secure in job so concentrate better. Building positive relationships in negative circumstances or with negative people requires special skill. More important skill is the ability to communicate with people in a way that enhances feelings of trust openness and support. Increasing reliance on electronic forms of communication can diminish competency in interpersonal communication. Interpretation of information depends on relationship between sender(s) & receivers(s) Most managers indicate that poor communication is their biggest problem.
