PSY 105 Chapter 9: CPSY707 Chapter 9.doc

• School: Ryerson University
• Department: Psychology
• Course: PSY 105
• Professor: Kristin Vickers

Document Summary

*technostress-the pressure to adapt to serious & fundamental changes in job roles that are driven by new tech; may also related to general difficulty adapting to new tech. *job stress is simply put, what we experience when the demands of our work exceeds our abilities. *physiologically, emotionally, cognitively & behaviourally, job stressors evoke the same fight/flight responses as other behaviours thus adversely affect our health & well-being, & loss of productivity. The goal for managing job stress is to be able to work w/in the optimal zone where performance levels are best vs. eliminating it all together: models of organizational stress. One of the 1st major theoretical frameworks by robert. Kahn & assoc, specific to study of work stress. Most widely studied elements of the model are: Role conflict: 2/more role demands are incompatible w/ each other. Role ambiguity: duties, responsibilities & performance expectations of the job are not clearly defined by org leaders.