Chapter 5 Communicating Across Cultures.docx

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Seneca College
Business Administration - Accounting & Financial Planning
Business Administration - Accounting & Financial Planning EAC349

Chapter 5 Communicating Across Cultures Cultural competence: the capacity to communicate effectively across cultural differences Successful communicator is:  Aware that his values and behaviors influenced by own culture and not necessarily right  Flexible and open to change  Sensitive to verbal and nonverbal behavior  Aware of values in other cultures  Sensitive to differences among individuals within a culture Gen X: underachieving, slackers, alienated Gen Y: don’t grow up Ethnocentrism: judgment of others by norms specific to own culture Understanding Asia  Confucianism: culture that values thrift, investment, hard work, education, org., discipline BUT discourages entrepreneurship and retards the rule of law o But doesn’t explain timing, scale and differences among diff. economies  Look at management, labor practice, labor market institutions  Cultures are obscured by its name Understanding the Middle East  Cultures obscured  More women in schools/universities who use media to link with people  Female entrepreneurs hire more females Classifying and categorizing helps manage cultural diversity  High context cultures: info is inferred from the context o Value social aspects, rely on nonverbal signs, politeness, written word not as imp  Low context cultures: context is less important and info is explicitly conveyed o Value info, written arguments binding unlike oral, confront, direct  Chinese culture is high context culture – so they build relationships than flat out be direct or say no; their identity is based on relationships o Basis for business with the Chinese  But can’t rely on this classification since the author maybe biased towards his own culture. Communication influenced by organization culture, personal culture and national culture Monochromic and Polychronic Cultures Notions of time are culturally coded  Monochronic Cultures: focus on clock time; time is money  Polychronic Cultures: focus on relationships; rely on body clocks, feeling that time’s right Europeans schedule fewer appointments in a comparable period of time than N.A. Women advantageous in Chinese business:  Interpersonal  Reading between the lines  Warm hearted and concerned for others  Interpersonal warmth and the willingness to learn – Japanese Aboriginal people  History: settlers didn’t see the evidence of sophisticated societies living on the land and thus considered Aboriginals lacking and in need of civilizing gifts  Crucial to follow meeting protocol o Gifts, seating arrangements, dressing  Circle for meetings or problem solving for open exchanges rather than superiors talking  Medicine wheel – emphasis on interdependence, mental, spiritual, emotional – followed  Aboriginal seniors – use word of mouth, rad
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