Business Administration - Retail Management OPM400 Chapter Notes - Chapter 1: Liquid Oxygen, Customer Retention

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Involves specialists in product design, purchasing, manufacturing, service operations, logistics, and distribution. Businesses then use analytic- mathematical analysis of current business data- to further improve the processes that enable to accomplish their strategy. Operations and supply chain management (oscm): is the design, operation, and improvement of the systems that create and deliver a firm"s primary products (goods and services) Value chain: the sequence of activities your company performs to design produce sell, deliver, and support its products/services. Operations refer to manufacturing and service processes from a resource employed by the firm into a product desired by customers. Operations and supply chain processes: can be conveniently categorized, particularly from the view of a producer of consumer products and services, as planning, sourcing, making, delivering, and returning. Planning: operating an existing supply chain strategically, set of metrics to monitor the supply chain so it is efficient and deliver high quality and value.

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