Hospitality Management - Hotel and Restaurant HRM701 Chapter Notes - Chapter 4: Absenteeism, Positio, Empowered
1 Nov 2016
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Work needs to be designed in a manner that enhances customer service, promotes communication, and supports the appropriate distribution of tasks. Organizations are transforming themselves in an attempt to become more effective. As organizations reshape themselves, managers want employees to operate more independently and flexibly to meet customer demand. To do this, managers require that decisions be made by the people who are closest to the information and are directly involved in the product or service delivered. The objective is to develop jobs and basic work units adaptive enough to thrive in a world of high- speed change. Organizations are complex systems composed of numerous and varied tasks. Job a group of related activities and duties. Duties of a job should consist of natural units of work that are similar and related. Should be clear and distinct from those of other jobs to minimize misunderstanding and conflict among employees and to enable employees to recognize what is expected from them.
