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Chapter 10

BUS 237 Chapter Notes - Chapter 10: Human Resource Management, Project Management Body Of Knowledge, Communications Management

Business Administration
Course Code
BUS 237

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How Can Information Systems Be Acquired?
- Acquiring a new software application is similar to buying a car. And if we apply this
idea to organizations, we can identify five basic ways to acquire a software
1. Buy it and use it as it
2. Buy it and customize it
3. Rent or lease it
4. Build it yourself
5. Outsource it
- Acquiring software applications is not the same as acquiring information systems
What Are IT Projects, and What Does PMBOK Mean?
- Project management body of knowledge - provides project managers, sponsors,
and team leaders with a large array of accepted project management techniques and
- A project “consists of a temporary endeavor undertaken to create a unique
product, service or result”
- Projects often begin with a set of goals and objectives
- Projects that have a large IT component are often referred to as IT projects
- Projects of all shapes and sizes that renew and adapt IT infrastructure
- Information technology project management (ITPM) - the collection of techniques
and methods that project managers use to plan, coordinate, and complete IT projects
- Tools include work breakdown structures; budgeting methods; graphical
scheduling methods; risk management techniques; communication planning;
high-tech team development
- The guide to the PMBOK suggests that there are five process groups in any projects
1. Initiating
2. Planning
3. Executing
4. Controlling and monitoring
5. Closing
- These processes should not viewed as independent entities but as a
collection of activities that often overlap and occur throughout the project
- Each of these process groups can be related to one of the nine project
knowledge areas
1. Integration management
2. Scope management
3. Time management
4. Cost management
5. Quality management
6. Human resources management
7. Communications management
8. Risk management
9. Procurement management
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- Project management professionals (PMPs) - individuals certified by the Product
Management Institute as having product management skills
What Should You Know About IT Operations and IT Projects?
- The IT department is generally responsible for providing IT services to an
- The first is maintaining the current IT infrastructure
- The second is renewing and adapting the infrastructure to keep IT working
effectively in the future
- The delivery of service, maintenance, protection, and management of IT
infrastructure are often accomplished as part of IT Operations or IT Services\
- Production systems - the entire set of systems that support operations
- Stability, predictability, accountability, reliability, and security are keywords in IT
- Information Technology Infrastructure Library (ITIL) - a well-recognized collection
of books providing a framework of best practice approaches to IT operations. ITIL
provides a large set of management procedures that are designed to support
businesses in achieving value from IT operations
Why Are IT Projects So Risky?
- IT project risk - structural risk, volatility risk, and project process; performance,
knowledge resources, organization support, project management practices, and both
process and product performance
- A comprehensive list of the risks - 52 in total - is provided in an article by Wallace
and Keil.
- These risks include lack of experience in the team, lack of support from top
management, lack of participation form system users, unclear and uncertain
project requirements, a high level of technical complexity, and changes in the
project environment
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What Is an SDLC?
- System development life cycle (SDLC) - the classic process used to develop
information systems.
- These basic tasks of systems development are combined into the following
phases: system definition, requirements analysis, component design,
implementation, and system maintenance (fix or enhance)
- Systems development- the process of creating and maintaining information
- It is sometimes called system analysis and design
- The number of phases in the SDLC varies by organization and author.
1. System definition
2. Requirements analysis
3. Component design
4. Implementation
5. System maintenance
- Agile methods - development methods, such as rapid application development
(RAD), object-oriented systems development (OOD), and extreme programming (XP)
- Different methodologies are appropriate for different types of systems
- System analysis - the process of creating and maintaining information systems
- Sometimes called system development
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