BUS 237 Chapter Notes - Chapter 2: Business Process Model And Notation, Total Quality Management

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 237
• Professor: Peter Tingling

Document Summary

Q2 what is a business process: business process a series of tasks or steps designed to produce a product or service, sometimes referred to as a business system, enterprise resource planning (erp) systems used by many organizations to support primary business processes, examples of business processes include inventory management processes, manufacturing processes, sales processes, and customer support processes inventory management processes, ensure enough inventory to fulfill customers" request while making sure there isn"t too much inventory, balance demands of customers with inventory purchased from suppliers, purchasing is an important activity in the inventory management process inventory management system supports this process by collecting information keeps track of what customers have ordered (quantity ordered) and what is currently in inventory (quantity on hand) stock in inventory eventually hits a critical point called the reorder point (cid:224) system advises manager to reorder new supplies (cid:224) manager creates purchase.