BUS 237 Chapter Notes - Chapter 10: Systems Development Life Cycle, Requirements Analysis, Information Technology Management

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 237
• Professor: Peter Tingling

Document Summary

Through projects: cases, akbar: runs a tech support company. He needs to check his is and do contingency planning. He bought the wrong crm and didn"t implement it well: chantelle: automates common troubleshooting issues and has time for other tasks, project schedule estimation is always underestimated, acquiring is, methods: a. i. Opensource is not usually free after integration costs! b. i. It projects: pmbok (project management body of knowledge) a. i. Project: consists of a temporary endeavor undertaken to create a unique product, service, or result. They usually represent change in an organization. a. ii. Graphical scheduling methods, such as pert (program evaluation review technique) and gantt charts a. ii. 4. Process groups (all have management at the end): a. iv. 1. It project: a project with a large it component, like installation of a new email app, a. These are never exclusively about technology, they affect people and processes. c.