BUS 237 Chapter Notes - Chapter 2: Business Process Model And Notation, Business Process, Systems Analysis

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Ch. 2 – Business Process, Management, and Decision Making
Q1: How did this stuff get here?
- everything comes through business process
 eg. coffee roaster: process for assessing demand, ordering raw materials, making deliveries
- orgs make use of these processes to deliver goods & services to customers
Q2: What is a business process?
- business process = series of tasks/steps designated to produce prod/service
 thought of as a system, can be called business system
 eg. inventory management processes, manufacturing processes, sales processes, customer support
- inventory for Tim’s incl all goods they sell
 managing inventory is business process
 goal is to ensure there is enough inventory to fulfill customers’ requests while making sure not too
much inventory
- inventory management process works to balance demands from customers w/ inventory purchased from
- business analysts understand, model & redesign business processes
 called systems analysis and design
 goal is to dvlp an understanding of how an org works
Q3: What are the components of a business process?
- activities = consist of manual/automated/both activities
- resources = items of value
 both suppliers & customers considered resources b/c they have value
- facilities = structures used w/in business process
 resources can be stored w/in facilities
 eg. factories, pieces of equip, trucks, filing cabinets, etc
 w/ digital resources, facilities might incl inventories & databases
- information = used by activities to determine how to transform inputs they receive into outputs they produce
- standard set of terms & graphical notations for documenting business processes
 Business Process Modeling Notation
Q4: What is information?
- info = knowledge derived from data (recorded facts/figures)
= data presented in a meaningful context
= processed by summing/ordering/avging/grouping/comparing/etc
 we do sth to produce info
= a difference that makes a difference
 if we get new info & does not make a diff to decision, is that really info
- good info is…
 accurate, based on correct & complete data, processed correctly
be skeptical of info, accuracy lost over time
 timely, produced in time for its intended use
 can save data & process them later (easier, cheaper, etc)
 relevant both to context & subject
 just barely sufficient, only need to know just enough info
 worth its cost, must be appropriate relationship b/t cost of info & value
Q5: What is the role of information in business processes?
- any time a good is moved/service is provided, data & info always created
- business process generates info by bringing together important items of data in a context
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