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Chapter stress at work

BUS 272 Chapter Notes - Chapter stress at work: Business Cycle, Absenteeism, Workaholic

Business Administration
Course Code
BUS 272
Christopher Zatzick
stress at work

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Stress at Work (pg. 118-125)
What is Stress?
- dynamic condition where indiv faced w/ opportunity/demand/resource related to what indiv desires
but outcome is uncertain and important
- adrenaline increases, heartbeat & breathing accelerate
- positive stress = challenge stressors
assoc. w/ workload, pressure to complete tasks, time urgency
produces less strain than hindrance
- negative stress = hindrance stressors
keep you from reaching goals
- ppl w/ stronger affective commitment to org can transfer stress into greater focus & high performance
ppl w/ low lvls of commitment perform worse under stress
- when challenge stress increases, those w/ high lvls of org support have higher role-based performance
those w/ low lvls of support do not
- stress assoc. w/ demands & resources
demands = responsibilities, pressures, obligations, uncertainties indivs face in workplace
resources = things w/in indiv’s control used to resolve demands
having resources to cope w/ stress just as important in offsetting it as demands are in
increasing it
Causes of Stress (PROTEI)
- personal factors = experiences & problems ppl encounter during nonwork hours can spill over to job
ppl hold family & personal relationships dear
marital difficulties, break ups, trouble w/ children create stress
employees often cannot leave these stresses at front door when arriving at work
economic problems of over-extended financial resources create stress
regardless of income level, some ppl are poor money managers/have wants that exceed
earning capacity
some stress may originate from personality
some ppl have inherent tendency to accentuate negative aspects of world in general
many ppl report to have stress symptoms before beginning job
- role demands = relate to pressures placed on person as function of particular role he/she plays in org
- organizational factors = related to task, role & interpersonal
i.e. pressures to avoid errors/complete tasks in limited time, work overload, demanding &
insensitive boss, unpleasant co-workers
- task demands = relate to person’s job
incl. design of job (autonomy, variety, etc), working conditions, physical work layout
assembly lines can put pressure on ppl if too fast for person
overcrowded room/too much noise can increase anxiety & stress
emotional labour from customer service becomes source of stress
- environmental factors
economic = changes in business cycle create economic uncertainties
when economy contracting, ppl anxious about job security
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