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Chapter 1

BUS 272 Chapter Notes - Chapter 1: Job Satisfaction, Absenteeism

Business Administration
Course Code
BUS 272
Lieketen Brummelhuis

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Monday, January 9, 2017
Ch. 1 - What is Organizational Behaviour?
Defining OB
-Organizational Behaviour (OB): a field of study that investigates the impact of
individuals, groups, and structure on behaviour within organizations; its purpose is to
apply such knowledge toward improving an organizations effectiveness
often applied to : jobs, absenteeism, turnover, productivity, motivation, working in
groups, and job satisfaction
-Organization: a consciously coordinated social unit, composed of a group of people,
that functions on a relatively continuous basis to achieve a common goal or set of
[Basic OB Model]
-Challenges at the Individual Level
managers and employees learn how to work with people who are different from
themselves - personality, perception, values, and attitudes
-INDIVIDUAL DIFFERENCES - people enter groups and organizations with
certain characteristics that influence their behaviour
-JOB SATISFACTION - the level of employee satisfaction
-EMPOWERMENT - managers are being asked to share more of their power with
employees; Empowerment: giving employees responsibility for what they do
-BEHAVING ETHICALLY - ethical dilemmas/ethical choices: situations in
which individuals are required to define right and wrong conduct
Individual Level
Group Level
Organization System Level
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