BUS 272 Chapter Notes - Chapter 4: Procedural Justice, Reinforcement, Job Satisfaction

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Lieke Brummelhuis

Document Summary

Motivation is the drive that energizes and sustains our actions in pursuit of a goal. Direction: effort is only useful when channeled in a direction. Persistence: how long can effort be maintained. Employees must be coerced, controlled or threatened with punishment if they are to perform. Motivation that comes from outside the person such as pay, bonuses, rewards, punishment ex. Pay, bonuses, rewards, punishment, operant conditioning, other tangible rewards. Moti(cid:448)atio(cid:374) that (cid:272)o(cid:373)es fro(cid:373) a perso(cid:374)"s internal desire to do something due to challenge and interest. Human beings have an innate curiosity and playfulness. Intrinsic motivation: drive to engage in an activity is intrinsic. But later in life, a lot of activities are done for an extrinsic reward. Extrinsic motivation: engaging in an activity to attain some separable outcome such as pay or recognition. Activities can feel more controlled or more autonomous. Autonomous: behavior has meaning, or is line with personal goals.