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Chapter 1

BUS 272 Chapter Notes - Chapter 1: Job Satisfaction, Absenteeism, Electronic Body Music


Department
Business Administration
Course Code
BUS 272
Professor
Zorana Svedic
Chapter
1

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BUS 272: Chapter 1 Vocab
1) Organizational Behaviour (Pg 4) a field of study that investigates the impact of individuals,
groups, and structure on behaviour within organizations; its purpose is to apply such knowledge
toward improving an organization’s effectiveness
2) Organization (Pg 4) a consciously coordinated social unit, composed of a group of people, that
functions on a relatively continuous basis to achieve a common or a set of goals
3) Job satisfaction (Pg 7) a positive feeling about one’s job resulting from an evaluation of its
characteristics
4) Empowerment (Pg 8) giving employees responsibility for what they do
5) Ethical Dilemmas/Ethical Choices (Pg 9) Situations in which individuals are required to define
right and wrong conduct
6) Ethics (pg 9) The study of moral values or principles that guide our behaviour and inform us
whether actions are right or wrong
7) Workforce Diversity (Pg 11) The mix of people in organizations in terms of gender, race,
ethnicity, disability, sexual orientation, age and demographic characteristics such as education
and socio-economic status
8) Productivity (Pg 13) a performance measure including effectiveness and efficiency
9) Effectiveness (Pg 13) the achievement o goals
10) Efficiency (Pg 13) the ration of effective work output to the input required to produce the work
11) Absenteeism (Pg 14) the failure to report to work
12) Turnover (pg 14) voluntary or involuntary permanent withdrawal from an organization
13) Organizational Citizenship Behaviour (OCB) (Pg 14) Discretionary behaviour that is not part
of an employee’s formal job requirements, but that nevertheless promotes the effective
functioning of the organization
14) Positive organization scholarship (Pg 15) an area of OB research that concerns how
organizations develop human strength, foster vitality and resilience, and unlock potential
15) Systematic Study (Pg 20) Looking at relationships, attempting to attribute causes and effects,
and drawing conclusions based on scientific evidence
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