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Chapter 7

BUS 272 Chapter Notes - Chapter 7: Nonverbal Communication, Communication Apprehension, Blog

Business Administration
Course Code
BUS 272
Zorana Svedic

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BUS 272: Chapter 7
1) Communication (pg 258) the transfer and understanding of a message between two or more
2) Formal channels (pg 258) Communication channels established by an organization to transmit
messages related to the professional activities of members
3) Informal channels (pg 258) communication channels that are created spontaneously and that
emerge as responses to individual choices
4) Channel (pg 258) the medium through which a message travels
5) Communication apprehension (pg 258) undue tension and anxiety about oral communication,
written communication, or both
6) Channel richness (pg 259) the amount of information that can be transmitted during a
communication episode
7) Filtering (pg 262) a sender’s manipulation of information so that it will be seen more
favourably by the receiver
8) Information Overload (pg 262) the state of having more information than one can process
9) Nonverbal communication (pg 264) messages conveyed through body movements, facial
expressions, and the physical distance between the sender and receiver
10) Proxemics (pg 265) the study of physical space in interpersonal relationships
11) Communication Networks (pg 267) channels by which information flows
12) Formal Networks (pg 267) task-related communications that follow the authority chain
13) Informal Networks (pg 268) Communications that flow along social and relational lines
14) Grapevine (pg 268) the organization’s most common informal network
15) Blog (web log) (pg 273) a website where entries are written, and generally displayed in reverse
chronological order, about news, events, and personal diary entries
16) High-context cultures (pg 276) cultures that rely heavily on nonverbal and subtle situational
cues in communication
17) Low-context cultures (pg 276) cultures that rely heavily on words to convey meaning in
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