BUS 272 Chapter Notes - Chapter 1: Closed System, Technological Change, Tethering
SchoolSimon Fraser University
Course CodeBUS 272
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OB is the study of what people think, feel, and do in and around
organizations. Two or more people that strive to a goal and objective.
It looks at employee behavior, decisions, perceptions, and emotional
Examines how individuals and teams in organizations relate to each other and to
their counterparts in other organizations.
Two environments to consider: external and internal.
Also encompasses the study of how organizations interact with their external
environments, particularly in the context of employee behavior and decisions.
OB Researchers systematically study these topics at multiple levels of
analysis, namely, at the level of the individual, team, and organization (internal).
Organizations are group who work interdependently toward some purpose.
One key feature of organizations is that they are collective entities. It
requires communication, coordination, and collaboration.
Second key feature is that their members have a collective sense of purpose.
Not always well defined or agreed on.
Why study OB, the importance of OB
Comprehend and predict workplace event inherent drive to make sense of what
is going on around them. Highly complex and ambiguous context that have a
profound effect on our lives. This knowledge satisfies our curiosity about why
evens occur and reduces our anxiety about circumstances that would otherwise
be unexpected and unexplained. OB knowledge improves our ability to precise
and anticipates future events so we can get along with others, achieve our goals,
and minimize unnecessary career risks.
• Satisfy curiosity
• Reduce anxiety
• Predict future events
Adopt more accurate personal theories
• Confirm and refine personal theories
• Correct false “common sense”
Influence organizational events
• Work well with others
• Accomplish personal and organizational goals
Organizational behavior is for every one
OB and the bottom-line OB are also vital to the organization’s survival and
success. OB practices are also associated with various indicators of hospital
performance, such as low patient mortality rates and higher patient satisfaction.
The Bottom Line: how studying OB can benefit you
1. Satisfy the need to understand and predict
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2. Helps us to test and improve upon personal theories
3. Influence behavior—get things done
4. OB improves the financial health of your organization
Four major environmental developments facing organizations:
1. Technological change
• Accessibility to information
• Streamline our processes
• Coordination mechanism
• Altered communication patterns and power dynamics throughout
• Reshape how people associate and coordinate with each other.
• Information technology gives employees a stronger voice through
direct communication with executives and broader distribution of
their opinions to co-workers and beyond.
• We can be too reliant
• Tethering people to jobs—can access work any time
• We are always competitors
• Reducing their attention spans at work, increasing techno-stress.
• Less organizations of a place where people work and more of a
process or network where people collaborate across space and time.
2. Globalization refers to economic, social, and cultural connective with people
in other parts of the world. Organizations globalize when they actively
participate on other countries and cultures.
• Access to greater markets
• A diverse workforce
• Lower costs of labour and resources (at times)
• A divers workforce—coordination
• Can reduce job security
• Impacts work life balance—people can work faster and cheaper
3. Emerging employment relationships
Work-life balance is about minimizing conflict between one’s work and nonwork
• How we integrate into work
• How things have changed form the past to present
• Workplace diversity
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