BUS 272 Chapter Notes - Chapter 6: Job Satisfaction, Problem Solving, Common Purpose

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Zorana Svedic

Document Summary

A group is two or more people with a common relationship. A team is a small number of people with a common objective who are mutually accountable. Groups become teams when: team members share leadership both individuals and team share accountability for work team develops its own purpose or mission team works on problem solving continuously: measure of effectiveness is team outcomes and goals. Increased effectiveness when task requires multiple skills, judgment, & experience: more flexible and motivational, but decreased efficiency. Types of teams: problem-solving teams: group of 5-12 employees from same department who meet for a few hours each week to discuss ways of improving quality, efficiency, & environment: self-managed teams: group of 10-15 employees who take on many of the responsibilities of their former managers. Higher job satisfaction + absenteeism: cross-functional teams: group of employees at about same hierarchical level but from different work areas who come together to accomplish a task.