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Chapter 8

BUS 272 Chapter Notes - Chapter 8: Nominal Group Technique, Job Enrichment, Team Building

Business Administration
Course Code
BUS 272
Sarbjit Hovey

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Chapter 8
Teams and informal groups
Groups of two or more people.
Exist to fulfill a purpose.
Interdependent- interact and influence each other.
Mutually responsible for achieving goals.
Perceive themselves as a social entity.
Types of groups
Departmental groups
Production/service/leadership team
Self-directed teams
Advisory teams
Task (force) project teams
Virtual teams
Informal groups
Why do informal groups exist?
Human beings are social animals who have a drive to bond.
Individuals defined themselves by their group affiliation. (social identity theory)
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Chapter 8
Groups can complete tasks that individuals cannot complete by their own.
Groups give emotional support.
Advantages of teams
Team members can quickly share information and coordinate tasks.
Teams provide better customer service.
Many situations people are more motivated working in teams than alone.
Employee engagement.
Disadvantages of teams
Individual is better/faster in some tasks.
Process losses (resources including time and energy put in the team rather than the task)
Brook’s law (adding more people into a software project only makes it later!)
Social loafing (people put less effort when working in teams than working alone.)
How to minimize social loafing
Make the individual performance more visible
Smaller groups
Specialize tasks
Measure individual performance
Increase motivation
Select motivated employees.
Job enrichment.
Team effectiveness model
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