BUS 272 Chapter Notes - Chapter 11: Communication Problems, Problem Solving, Best Alternative To A Negotiated Agreement

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Sarbjit Hovey

Document Summary

Process in which one party perceives that his or her interests are being opposed or negatively affected by the other party. A type of conflict in which people focus on their discussion on the issue while maintaining respect for people having other points of view. A type of conflict in which people focus on the characteristics of other individuals, rather than on the issue as the source of conflict. People with high emotional intelligence are able to regulate their emotions. Cohesive teams are stronger therefore they have a bigger level of trust and get don"t offended easily. Some norms might discourage team members from displaying negatives emotions. Conflict process model: sources of conflict, conflict perceptions and emotions, manifest of conflict, conflict outcomes. One party"s goals seem to interfere with other"s goal. Might have the same goal but they want to do it in different ways. Chance of interfering with other goals or work.