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Chapter 3

BUS 272 Chapter Notes - Chapter 3: Job Performance, Merit System, Masculinity

Business Administration
Course Code
BUS 272
Christopher Zatzick

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chapter three

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chapter three
Values, Attitudes, and
Diversity in Workplace
What are Values?
Basic convictions that “a specific mode of conduct or end-state of existence is personally or
socially preferable to an opposite or converse mode of conduct or end-state of existence.
Values differ across cultures (e.g.) value systems) and influence attitudes and behaviours
example: In Canada, values are: multiculturalism, equality, individual rights (individualism),
Values matter when they come in conflict; what you value drives your behaviour
example: you value: friendship + honesty — scenario: your friend crashes into a persons car, they
tell you to run away from the crash; you run with your friend
example: you value: friendship + family + honesty — scenario: your friend crashes into your
family’s car, instead of ignoring it, you would confront your friend about it
How do you know that someone is honest in their work ethics?
Hirers would ask and learn about their past behaviours of how long they worked for and what they
do in their free time (partying vs. volunteering). They tell by their values.
Research on Values
Rokeach: Two types of Values
Terminal: goals that individuals would like to achieve during their lifetime
example: wealth
Instrumental: preferable ways of behaving, how they want to achieve the goal
example: by good means: working hard - or - by bad means: stealing
Hofstedes Cultural Dimensions
*know what determines behaviour
Power Distance
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