BUS 272 Chapter Notes - Chapter 4: Elton Mayo, Reinforcement, Theory X And Theory Y

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Christopher Zatzick

Document Summary

Frederick taylor: found the fastest way to perform tasks workers are seen as an extension of a machine, if workers were sick, they would simply replace them. Elton mayo: interested in the environment (e. g. ) lighting) and how it affects workers valued workers as part of company. The intensity, direction and persistence of effort a person shows in reaching a goal. The assumption that employees dislike work, are lazy, dislike responsibility, and must be coerced to perform (needed to be paid) The assumption that employees like work, are creative, seek responsibility, and can exercise self-direction. Problem with mcgregor"s view: the theory is dependent on the situation of the individual example: i may be a theory x person when doing chores, but theory y person when working on my hobbies. Individuals have needs that, when unsatisfied, will result in motivation. Physiological: salary to pay for food / water.