BUS 272 Chapter Notes - Chapter 2: Organizational Citizenship Behavior, Counterproductive Work Behavior, Absenteeism

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Sam Ajit Thiara

Document Summary

Sncl participated in various unethical practices in order to secure a contract. Executives were motivated by bonuses & the ceo turned a blind eye to the unethical practices. Mars model: motivation, ability, role perception, situational factors are direct predictors of employee behavior b/c they greatly influence one"s voluntary behavior & performance. If one of the 4 factors is lacking, the employee doesn"t perform as well. Motivation: cognitive thoughts (emotions), the force in a person that affects their direction, intensity, & persistence of voluntary behavior. Like driving a car (direction), there"s an accelerator how hard to you press is to get to where you want to go (intensity), & how long do press it for, to get to your goal (persistence) Aptitudes & learned capabilities are needed to complete a task: aptitudes: natural talents help a person learn something faster & do them better, learned capabilities: knowledge that you have right now that you"ve learned.