BUS 272 Chapter Notes - Chapter 14: Learning Organization, Human Resources, Specific Performance
23 Apr 2016
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Chapter 14: organizational change: forces to change. 6 forces for change: nature of the work force, technology, economic shock, competition, social trends, world politics, opportunities to change. Technology: modifying how work is processed and methods and equipment used. Structure: altering authority relations, coordination mechanisms, job redesign, or similar structural variables. Tasks: update job designs for individuals and groups. People: changes in employee skills, expectations, and/or behaviour. Culture: changing the underlying values and goals of the organization. Strategy: clarify or create strategic and operational plans: objective: set or modify specific performance targets, change agents. Change agent: people who act as catalysts and assume the responsibility for managing change activities. Can be mangers or non-managers, employees of the organization or outside consultants. 3- step model: lewin"s, unfreezing: change efforts to overcome pressures of individual resistance and groups conformity. Arouse dissatisfaction with the current state: tell them about deficiencies in organization. Activate and strengthen top management support: break down power centres.
