BUS 381 Chapter Notes - Chapter 7: Performance Appraisal, Performance Management, Central Tendency
11 Mar 2012
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The entire process affecting employee motivation, performance, productivity, and effectiveness. Appraisals provide information for promotion and salary decisions. Appraisals reveal opportunities for employees to develop goals and action plans for professional development. The performance management process involves all activities related to enhancing employee motivation, performance, productivity, and effectiveness. The quality of employees is a effective differentiation strategy for organizations. Better performance management is a largely untapped opportunity to improve profitability. Appraisals provide information for performance improvement, promotion and salary decisions, career planning, and mentoring. Three steps: defining performance expectations and standards, appraising employee performance by comparing actual performance to expectations, providing feedback to employees and planning future development. Appraisal problems arise if these three steps are not carefully followed. Key knowledge, skills, and abilities, from an employee"s job description that will be used to evaluate performance. Quantifiable and measureable criteria that communicate how well, how often, and how quickly tasks are to be completed.
