BUS 482 Chapter Notes - Chapter 5: Central Tendency, The Graphic, Brad Delson
11 May 2016
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Chapter 5 readings: 5. 1 measuring results (page 107) The first step in determining accountabilities is to collect information about the job. The primary source is, of course, the job description that has resulted from the job analysis and a consideration of unit- and organization level strategic priorities. The job description provides information on the tasks performed. After the accountabilities have been identified, we need to determine their relative degree of importance. Objectives are statements of an important and measurable outcome that, when accomplished, will help ensure success for the accountability. The purpose of establishing objectives is to identify a limited number of highly important results that, when achieved, will have a dramatic impact on the overall success of the organization. After objectives are set, employees should receive feedback on their progress toward attaining the objective rewards should be allocated to those employees who have reached their objectives. To serve a useful function, objectives must have the following characteristics:
