BUS 201 Chapter Notes - Chapter 9: Emotional Intelligence, Job Satisfaction, Employee Engagement

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 201
• Professor: Peter Tingling

Document Summary

Managers would like to answer two important questions: are satisfied (happy) employees more productive than satisfied (unhappy) employees, how important is employee engagement in generating satisfaction and productivity. Employee behaviour is the pattern of actions by the members of an organization that directly or indirectly influences the organizations effectiveness. Scientists conducting research in a lab = complex performance behaviours. Counterproductive behaviours are those that detract from organizational performance. Absenteeism is a type of counterproductive behaviour becasue occurs when an employee does(cid:374)"t sho(cid:449) up fo(cid:396) (cid:449)o(cid:396)k. Individual differences are physical, psychological and emotional attributes that vary from one person to another. Personality and attitudes are two main categories of individual differences. Introverts = less talkative, sociable and assertive: openness: reflects how open or rigid a person is in terms of his or her beliefs (change their own ideas , beliefs and attitudes in response to new information.