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Chapter 3

MIS Chapter 3 Productivity, Innovation, and Strategy.docx

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Simon Fraser University
Business Administration
BUS 237
Zorana Svedic

Bus 237 Management Information Systems Chapter 3 Chapter 3 Productivity, Innovation, and Strategy Information and Communications Technology (ICT) Provides products and services that other Sector industries rely on to get their work done Productivity paradox The lack of evidence of an increase in worker productivity associated with the massive increase in investment in information technology Productivity The creation of business value Business Value Tangible benefits for organizations through either more efficient use of resources or more effective delivery of their services to customers Innovation Rogers’ five characteristics: relative advantage, compatibility, complexity, trialability, and observability Canadian Coalition for Tomorrow’s ICT Skills A nonprofit organization created to support the (CCICT) development of skills for the information and computing technology industry Business Technology Management (BTM) A category of skills focused on the ability to effectively innovate using information technology in organizations Skills Framework for the Information Age (SFIA) A set of skills thought to be useful for those employees focused on developing and maintaining information technology Efficiency A measure of productiveness also refers to accomplishing a business process either more quickly with the same resources or as quickly with fewer resources Effectiveness Doing the right things Value chain A network of value-creating activities Margin
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